Claim Your Vehicle.
Direct scenario routing.
Find your situation below, confirm the operating hours, and bring the required identification. No automated phone trees or department transfers — every situation has a direct phone line.
Step 1
Select your towing scenario
Towed from a city street for a bylaw violation
Held at the City Impound Yard, 425 Industrial Ave — open 24 hours
- A valid driver’s licence
- Vehicle registration, in some cases
- Payment for towing and storage charges — cash, Visa, Mastercard, or debit
Towed from private property, an accident, or a police incident
Held at the Busters yard — call the office to arrange release
- A valid driver’s licence
- Vehicle registration, in some cases
- Payment for towing and storage charges — cash, Visa, Mastercard, or debit
Abandoned, or parked with expired or no insurance
City Abandoned Vehicle Yard — Monday to Friday, 08:00–16:00
Not sure which situation is yours?
Call dispatch with the plate — we will tell you where the vehicle is and which yard holds it.
Step 2
Detailed scenario breakdown
1.Towed from City Streets or Public Lanes (Bylaw Tows)
24 Hours / 7 Days a WeekIf your vehicle was towed for a City of Vancouver bylaw infraction (rush hour routes, no stopping zones, expired meter, blocking driveways), it is held at the City Impound Yard at 425 Industrial Avenue. The yard is staffed and open 24 hours a day, 7 days a week, 365 days a year.
2.Towed from Private Property, Accidents, or Police Impounds
24 Hours / 7 Days a WeekIf your vehicle was impounded from a private lot, shopping centre, residential parkade, involved in a motor vehicle collision, or impounded by police order, contact Busters’ primary dispatch office.
3.Abandoned or Uninsured on City Property
Monday – Friday, 8:00 AM – 4:00 PMIf your vehicle was deemed abandoned or parked with expired or no insurance on municipal streets, it is held at the City Abandoned Vehicle Yard. Vehicle release operates Monday to Friday, 8:00 AM – 4:00 PM, excluding statutory holidays.